Jackie White
2022-05-12T11:53:48+0000
Our two cats have been in catteries previously, with no ill effects. However, finding ourselves having to move house,... at short notice, over a bank holiday weekend, meant that our usual cattery was fully booked. We decided to give Chalkwell a try, with their "garden themed, music-filled cattery".On arrival, our kitties were taken from me whilst I was in the office, and I didn't see them again until collection, three days later. I would have been none the wiser about their accommodations, but the staff were unable to get one cat into his carrier, so I was called to assist. Not only was there no garden theme or music, the pen they'd been kept in was completely indoors, without even a view of outside. Our cats live for being outside and were completely traumatised by the experience. In spite of bringing them home to a new house in a different county, we couldn't keep them inside a moment longer than necessary, and they were straight out and exploring their new garden as soon as we arrived home.I get the impression that the focus of this establishment is dogs, and cats are just a lucrative sideline. I won't be using Chalkwell again.read more
Kamila Płachecka
2021-09-21T08:52:54+0000
I was looking for a place with good reviews as our little dog is in his senior years and as expected for his breed he... is suffering a most typical for them condition. I made the kennel aware if that before booking. They said this is absolutely fine as they are experienced, however they would like a letter from vet confirming that our dog can stay in a kennel. I booked the visit, our lovely vet kindly wrote a one page letter explaining that even though our dog has heart problems he is well controlled in his medications etc, however he may have swollen belly as the effect of water retention, also short breath, same, an effect of heart problems. Kennel received the letter and were happy to book our dog in. Oh and they were very quick to take £160 deposit.So... I dropped our dog in the morning and after 3 hours we left to Heathrow Airport. Almost at the airport, kennel rang that "they don't want him in a kennel"!! They said they don't want him there because he has swollen belly. Really?? You had all if that described in the letter!So... Holiday ruined, and over 3 weeks waiting for a refund from kennel! . Stay away from them. Unprofessional, accepted the dog, had all information in a letter from the vet. Then changing their mind. I personally think they did not read that letter from vet, and their unprofessional behaviour deserves zero stars.read more
Yvonne Miles
2021-08-22T12:09:38+0000
Looked after my old and nervous cat brilliantly Would recommend to everybody The staff are really efficient and could ... not be nicer Thank you Chalkwellread more
Dave Sharples
2020-03-27T16:00:58+0000
One of the few companies that are hanging onto customers' deposits when the lockdown is forcing cancellation.
Andy Thomson
2018-05-02T13:12:58+0000
Always use Chalkwell for my dog Holly! Never had a problem and always very friendly!
Kerry Louise
2018-04-07T20:01:09+0000
Our pups have been to Chalkwell twice now and I would recommend these kennels to anyone needing a temporary home for... their fur babies! The staff are super super friendly and you can tell they genuinely care for the animals. We know that our gorgeous collies are well looked after and are cared for with lots of love! � thank you Chalkwell xxread more
Sam Bunker
2017-08-22T15:01:26+0000
Biscuit has been going to Chalkwell for 11 years. He pulls to go in and always comes home haoot and healthy and we'll... groomed!read more
Kelly Chiswell
2017-04-08T12:10:35+0000
Our lovely patterdale Lana has been going to Chalkwells for years we always find them friendly and helpful. Lana... unfortunately had to have her front leg removed due to a tumour last year we would not dream of sending her anywhere else you have been great making sure she's always comfortable when staying and put our minds at ease when we're away.read more
Ian Miller
2017-04-08T07:31:30+0000
We have used Chalkwell kennels three times over the last twelve months and are so happy with the service they provide.... One of our dogs can be extremely wary of people she doesn't know, so we were a bit nervous of leaving them at kennels the first time. On our second visit, when the girls came to take the dogs from us, our wary dog was so excited to see them that one poor lass was almost bowled over. If she approves, then we most certainly approve. Friendly, helpful service and happy dogs is a winning formula in my book.read more
Lucy Herring
2017-04-07T14:03:27+0000
My husband went to drop out dogs off for the 5th time at chalkwell and was once again greeted by an extremely rude... man!! He turned back round and we have taken them to a much nicer kennels with lovely staff.read more
Dawn Adams
2017-03-16T15:51:30+0000
I wouldn't take my girls anywhere else, they are so happy going in for their holiday and happy when coming home.... Perfect all round.read more
Henrietta Miller
2017-01-10T22:27:43+0000
I have not put any of my dogs in kennels for over 25 years, following a very bad experience with a local (Suffolk)... kennel. We have always taken our holidays in the UK or Ireland since then, so the dogs can come with us. I was persuaded to attend a family celebration in Croatia in July 2016, and following a lot of research, good reviews and word of mouth, decided I would only attend if I could get my dogs booked in to Chalkwell Kennels. Thankfully I was able to book early and get a 'family' kennel, so all the dogs could be together, as they are at home. When we subsequently got an invite to spend two weeks over Christmas 2016 and New Year 2017 in America, it was a 'no brainer' who to entrust our dogs with whilst we were away. Even though Chalkwell is 92 miles in the opposite direction from us to Gatwick and Heathrow, it is so worth the trip, as both times all the dogs have come back happy, contented and an added bonus of being beautifully groomed. I wouldn't hesitate to recommend Chalkwell Kennels to anyone who wants peace of mind that their precious pets will be well cared for in their absence.read more
Christine Cattell
2016-09-28T08:10:35+0000
We have left our dog twice at chalkwell now an would not go anywhere else . Lovely caring people who take good care of... your dog .�read more
Tina Walker
2016-09-12T13:52:31+0000
Fabulous, clean kennels with attentive staff and owners. Couldn't want for more when leaving the dogs behind, knowing... they are enjoying their holiday as much as I'm enjoying mine ��read more
Ann DeRizzio
2016-09-12T08:46:00+0000
Thanks so much for your great service - left my older dog with you for the first time as I was away for the weekend - I... have never left him in kennels before, it was nice to see the dogs relaxing in the play area and the relaxed calm manner of the staff , will not hesitate to use you againread more
Anita Neal
2016-09-11T23:14:00+0000
My dogs just love Chalkwell Kennels I wouldn't take them anywhere else even though I have to travel at least 45mins to... get there.The owners of this establishment are a lovely couple, nothing is too much trouble and the staff are brilliant....... Well done Chalkwell Kennels ���������read more
Debbie Cheney
2016-01-19T09:53:53+0000
Our Harry has been going to Chalkwells for the last 7 years, when we were looking for his holiday home we visited 6... different ones but none of them was of the high standards , caring and as clean as Chalkwells. Our dog is a very high energy black lab.. but they Know how to deal with him..would not go anywhere else....read more
Kelly Rogers
2015-09-02T08:58:11+0000
Had a great time on holiday was not worried about chewie sounds like he had a great holiday himself Will definitely... keep coming back great service recommend to anyoneread more
Jo Bazylewycz
2015-08-08T12:45:03+0000
I wouldn't take my dog Charlie Brown to any other kennel. He is a bit of a crazy dog and they are brilliant with him he... always comes home happy healthy and smelling like a babyread more
Charly Taylor
2015-05-28T20:52:45+0000
You can trust these guys with your babies. I am a crazy cat lady and my Burmese trio are my life, and I know that they... are safe and well looked after when at Chalkwell. My oldest two are a bit neurotic (I blame the owner!) and are hard work for the first day or so but Brian and Ria are great with them and know exactly how to deal with them. I am also a vet, and can honestly say that these guys always contact the vets if they have even the slightest hint that your pet is unwell, so you can have confidence that they will detect any early signs of illness. They also give medication free of charge. I recently went away and they even posted some photos of my babies so that I knew they were doing ok and getting lots of fuss 🙂read more
Lucy Osborne-Norton
2014-09-17T06:37:36+0000
Chalkwell kennels is 1h50 from me but to know my dogs have an excellent time and that the staff are fanatical that your... dogs are enjoying themselves, they are positive reward based dog trainers too! So I know my dogs are is loving hands. The kennels are alway immaculate the selection of feeding choice is incredible and you dogs don't smell like they have been in kennels when they leave!read more